HCA Healthcare (“we,” “us,” “our”) takes your privacy seriously. In this Live Chat Privacy Statement (“Privacy Statement”), we describe what information we collect about you and your use of the nurse hat service (the “Service”) and how we manage such information about you and your interaction with the Service.

This Live Chat Privacy Statement applies in addition to the privacy statement governing the sarahcannon.com website and is designed to be more specific to the Live Chat services. In the event of any conflict between this Live Chat Privacy Statement and the general privacy policy governing the sarahcannon.com website, this Live Chat Privacy Statement shall control and govern as to Live Chat services.

Information We Collect About You

When you use the Service, we may receive and process the following information about you.

In order to use the Service, you must provide your first and last name and zip code. In the course of providing the Service, we may ask for additional information about you in order to provide relevant information in connection with a particular chat session, such as your gender, age and profession. We do not collect any financial information about you.

In addition, when you use the service, we or our affiliates or third-party service providers may automatically collect information about your visit such as the web-pages you viewed, services you viewed or searched for, length of visits to certain pages, the times and dates of these actions. We may also collect data from the device and application that you use to access our services, including your IP address (from which we may infer your geographic location), login information and browser type. If you arrive at our website from an external source (such as a link on another website or in an email) we record information about that source.

Our Use of Your Information

Information you submit through or which is otherwise connected in connection with your use of the Live Chat service shall be owned and controlled by Sarah Cannon, the Cancer Institute of HCA Healthcare. It may be used to provide the service to you, to help us better understand how you and other users use our service, and otherwise as permitted by law. We may use your email address to notify you of service or items you have indicated are of interest to you, to seek your feedback about our service, and any other uses that you have requested or for which you have indicated approval.

We treat the data of everyone who comes to our Live Chat services in accordance with this Live Chat Privacy Policy, whatever their Do Not Track setting.

Disclosure of Personal Information

No personal information about you will be disclosed to any third party (other than contracts or agents, as described below) without your consent or knowledge, unless permitted by law of specified in this section. Your personal information may be shared with third parties on an aggregate basis for research or analytical purpose. In some cases, we may need to provide your personal information to our contractors or agents in order to respond to an inquiry from you or help us perform the service or otherwise as permitted by law.

If collected, we will take reasonable measures to protect the confidentiality of Social Security numbers and limit access to those who have a need for such information. We prohibit the unlawful disclosure of Social Security numbers.

Agreements between [HCA Healthcare] and the entity through which you receive this service may further govern how the information you provide us is used. Use of this information is also subject to federal and state law.


This service features security technology. However, we want to be sure you understand that the services and messages transmitted and relayed as a party of the service may not be secure and may cause your communications and chats (including your personal information contained in such communications and chats) to be intercepted, changed, or used by a third party without authorization or detection by us. If you choose to proceed with use of this Live Chat service, you understand and agree that we and our affiliates and service providers are not liable to you or any third party for any disclosure, unauthorized access or use of your protected health information after you select the [“I have read, understood and agree”] box. The Internet remains an imperfectly secure environment, and we cannot guarantee protection from intruders or interceptors. You agree to use this service and submit information at your own risk. You agree that neither we nor any of our affiliates or service providers has any liability regarding unauthorized access to this service or your personal information by a third party.

Children’s Online Privacy Protection Act

The information provided through this service is intended for adults. Services will not be provided to anyone under age 18.

Use of Service Outside the United States

This Live Chat service is not available to anyone seeking to access it from outside of the United States.